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Fire & Water - Cleanup & Restoration

The 4 Key Factors in Commercial Restoration

6/9/2023 (Permalink)

The 4 Key Factors in Commercial Restoration

Residential restoration and commercial restoration are very different types of projects. Residential is very emotional for the customer and family that resides in the home and also is very personal due to the contents within the home having very sentimental attachments.

Commercial restoration can also be emotional for the clients but due to their being more stakeholders involved in the loss things can get much more complex. In commercial restoration we have business interruption, customer impact, Inventory issues and contents maintenance. For the commercial restoration process to go smoothly the 4 key factors are: safety, stability, continuity and communication.

Factor 1: Safety 

  • Safety is the paramount concern when it comes to commercial restoration projects because nothing is more important than the people. There are a variety of safety issues when on a commercial restoration project including mold exposure, hazardous materials, structural weaknesses, utility hazards including gas and electrical and construction related safety hazards. With all of these factors together the risk is just too great for secondary damage and additional loss if safety is not at the forefront of the project. Safety must not only be the first step in commercial restoration but must also be a key factor in every stage of the project.

Factor 2: Stability 

  • Stabilizing the loss is the first priority so that we can limit any secondary damage to the building or property. This included stopping the source of the water intrusion, putting out the fire and tarping up the roof and areas of the house that are exposed to the elements. As soon as the disaster is contained the team can begin the process of pre-cleaning, water extraction, dehumidification, salvaging contents and setting up various levels of containment around the property area is all part of the emergency services phase.  

Factor 3: Communication  

  • The most important thing in any job big or small is always going to be communication. As a restoration company your communication should be on point with all of the parties involved including the client, adjusters, clerks, agents and all other POI’s. Commercial restoration can be a very fluid and moving science with scope changes, directive changes and client requests so the restoration company must have good communication. The company must be able to make split second decisions and communicate that to their crew instantly with good follow up and leadership from the technicians. Solid communication will allow everyone to prepare, plan and adapt to the changing needs of a large project.  

Factor 4: Business Continuity 

  • Businesses need some assurances that they will be back up and running as a company very soon following a loss. As a company SERVPRO of Morgantown will do everything in their power to make sure that our commercial clients are back up and running their business in some capacity as soon as possible. Clients who don’t feel that their restoration project managers are making these efforts for business continuity will replace those companies quickly. Expediting the restoration and the reconstruction needs of a commercial client ensures that they can get back to normal operations sooner rather than later.  

I hope this little blog has given you a little tad-bit of what the actuality of what commercial restoration can be like and its differences from residential restoration. If you have any questions or concerns please feel free to call us at SERVPRO of Morgantown at 304-291-3434.

Tracie "Dusty" Nichols


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